Unified Collaboration Consulting services to grow your business

Your unified communications solution should fit your specific needs – that is why our Professional Services team takes a consultative approach, taking a deep dive into how your business process works in order to fully understand how we can best put unified communications to work for you.

Collab Vision Consulting, designs and deploys solutions that seamlessly integrate with an organization’s existing infrastructure. Our professional service team works closely with our customers and recommends ways to adapt and configure our core technology platforms to their current environment, rather than imposing change to systems and business processes currently in place. Additionally, if our engineering team identifies areas where efficiencies can be achieved, we share best practices based on our experiences working with other large enterprises.

We offer the following services:

Network Services

Security Services

Unified Collaboration Services

Telphony Services

Contact Center Services

Cisco Contact Center presales activities including demos, discovery, design requirements and proposal responses. Design and quote contact center solutions including implementation services. Assist in maintaining ecosystem partner relationships to ensure alignment with contact center portfolio.

 

Voice/VoIP

By integrating communication technologies –such as video conferencing, IM, mobility and online collaboration to help boost productivity and reduce costs.

Video/VTC

Through integration presence-enabled interfaces, an organization’s employees can much more quickly and efficiently converse with peers, partners, and customers using chat, telephony, or video—or a combination of all three. Video conferencing solutions that include personal systems for use on the desktop, group systems for use in conference rooms and conference platforms for multiparty collaboration, recording and streaming, and other infrastructure support solutions.

Presence/IM

Knowing where your co-workers or customers are, and if they are available, in real time—is a key component of unified communications. Presence can show you who is logged into the network, where that person is, whether they are busy (e.g. on the phone, in a meeting, away from their desk, etc.), and if they are available for questions, assignments or collaboration. Presence also helps employees avoid wasting time on phone calls or landing in voice mail. Instant Messaging (IM) allows employees to communicate quickly, without the disruption of a phone call. Instant messaging is more flexible too: you can simultaneously IM with more than one person even if they are on the phone. Enrich offers solutions to have presence, IM, and virtual meetings from essentially anywhere.

Collaboration

When employees can communicate and collaborate easily across an organization —whether sharing information in a presentation, working on a document together or instant messaging (IM) each other—productivity and business performance improves. Collaboration in technology encompasses a broad range of tools that enable groups of people to work together including social networking, instant messaging, team spaces, web sharing, audio conferencing, video, and telephony. Collaboration delivers savings and value by bringing groups of people together to produce new ideas or products faster than ever before. This is done by converting in‐person meetings to instant virtual gatherings, and by merging unified communications tools with the documents and software tools that teams use to get their jobs done.

Session Border Controllers/SIP

Enterprises need session delivery network solutions to enable the delivery of interactive communications—voice, video and multimedia sessions—and data services across IP network borders. The cost savings associated to SIP for voice today are compelling drivers to this technology, but what about security?

Session Border Control is essential in securing the enterprise voice and video infrastructure that is not addressed in traditional network gateways and firewalls.